Job Title: Service Advisor Location: Downeys Auto Shop, Portlaoise Job Type: Full-Time About Us: Downeys Auto Shop is a well-established and reputable automotive service center in Portlaoise. We pride ourselves on delivering high-quality service, customer satisfaction, and expert vehicle care. We are currently seeking an experienced and customer-focused Service Advisor to join our team. Job Description: As a Service Advisor, you will be the primary point of contact for our customers, ensuring they receive exceptional service from start to finish. You will be responsible for managing service appointments, providing accurate estimates, liaising between customers and technicians, and ensuring a smooth and efficient workflow in the service department. Key Responsibilities: Greet customers warmly and assess their service needs. Schedule and coordinate vehicle service appointments. Provide accurate cost estimates and explain necessary repairs. Communicate with technicians to ensure timely service updates. Keep customers informed about the status of their vehicles. Handle customer queries and resolve issues professionally. Maintain accurate service records and process invoices. Upsell additional services and products where appropriate. Ensure a high level of customer satisfaction and build long-term relationships. Requirements: Proven experience as a Service Advisor in the motor industry is essential. Strong automotive knowledge and understanding of vehicle maintenance and repairs. Excellent customer service and communication skills. Ability to work in a fast-paced environment and manage multiple tasks. Strong organizational skills and attention to detail. Proficiency in using automotive software and computer systems. A proactive and problem-solving attitude. Full, clean drivers license preferred. What We Offer: Competitive salary based on experience. Performance-based incentives. Friendly and supportive team environment. Ongoing training and development opportunities. Career growth within a well-respected automotive business.