The Role
My client, a leading supplier for the construction industry, is seeking a detail-oriented and proactive Administration Clerk to join their team based in Tullamore. This is a full-time, permanent, office-based position.
As the Administration Clerk you will play a vital role in supporting the smooth operation of the office by handling administrative tasks related to customer orders, contract management, and customer liaison.
Responsibilities
* Receive and process hire orders from customers via phone, email, and in-person at the sales counter.
* Ensure all orders are accurately logged and communicated to the relevant departments.
* Prepare and issue hire contracts, ensuring all terms and conditions are clearly outlined and agreed upon by both parties.
* Maintain accurate records of all contracts for reference and auditing purposes.
* Work closely with sales reps to ensure customer needs are met and that orders are processed efficiently.
* Provide updates on order status and assist in resolving any issues that may arise.
* Greet and assist customers at the sales counter, answering inquiries, processing transactions, and providing product information.
* Ensure a positive and professional customer experience.
* Monitor outstanding invoices and contact customers to ensure timely payment.
* Work with the accounts department to resolve any payment discrepancies or issues.
* Send out necessary paperwork to customers, including contracts, invoices, and order confirmations.
* Ensure all documents are sent in a timely manner and are accurately completed.
* Communicate with customers via email to confirm order details, including product specifications, delivery dates, and pricing.
* Accurately input customer information into the company's database, ensuring all details are correct and up-to-date.
* Follow up with customers to obtain missing or incomplete information necessary for processing their orders.
* Ensure all order-related details, such as site address and contact information, are collected daily and logged appropriately.
Experience, Knowledge & Qualifications
* Proven experience in an administrative role within the construction or related sector.
* Experience in plant and tool hire is preferred and will be considered a strong advantage.
* Excellent verbal and written communication skills.
* Strong organisational abilities with a keen eye for detail.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database management systems.
* Ability to multitask and work efficiently in a fast-paced environment.
* Customer-focused with a professional demeanour.
* Candidates must currently reside within a commutable distance with full working rights.
For further details please contact Sabrina Carroll at FRS Recruitment
Skills
* administration
* customer service
* hire desk
* leasing
* processing payments
* data entry
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