Helpdesk Administrator
Location: Dublin 7
Salary:€36,000
Contract Type: Permanent, Full-time
About the Role
We’re looking for a proactive and professional Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.
What You’ll Do
* Act as the first point of contact for facilities helpdesk queries.
* Log, update, and close requests on our helpdesk system (CMMS).
* Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
* Manage work orders in line with contractual KPIs and SLAs.
* Analyse reports and ensure requests are progressed on time.
* Support monthly reporting, invoicing, payroll, and accounts administration.
* Raise purchase orders and process supplier queries.
* Assist with audits, meetings, and contract administration.
* Provide general office and admin support as required.
What We’re Looking For
* Strong administration and customer service experience.
* Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
* Previous experience in a similar helpdesk or office administration role.
* Excellent communication skills and strong attention to detail.
* Ability to prioritise, make decisions, and work well under pressure.
* Confident in bookkeeping, accounts processing, and reporting.
* A self-motivated, enthusiastic, and professional approach.
Why Join Us?
* Be part of a supportive and collaborative administration team.
* Varied role with opportunities to learn and develop new skills.
* A chance to play an important role in delivering high-quality facilities management services.
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