Operations Support Engineer
The Operations Support Engineer is a critical role within the Transport Technology directorate, responsible for coordinating system installations and/or upgrades at NTA and customer sites.
Key Responsibilities:
* Coordinate system installations and upgrades at NTA and customer sites, working collaboratively with suppliers and operators to actively resolve technical issues with all systems;
* Address service-related issues at operator sites, including troubleshooting minor software problems, firmware upgrade, hardware troubleshooting, providing training to customers and new operations personnel;
* Develop and maintain practices, processes and procedures as applicable to the Operations Team;
* Develop and update documentation covering all aspects of Operations Support to facilitate knowledge transfer and standardize operational support interfaces between service providers, transport operators and the NTA;
* Ensure timely and prioritized management of incident faults relating to vehicle equipment and relevant NTA back office systems through a managed service desk;
* Support ongoing and new project initiatives being implemented by the NTA and Transport Technology directorate;
Requirements:
* More than three years experience within similar technical service environments;
* National Craft Certificate in Electrical, Mechanical, Aeronautical or Automotive;
* Able to understand and troubleshoot issues within complex technical environments;
* Demonstrable ability to fault-find and troubleshoot technical issue (e.g. electrical systems, work with technical manuals, specifications, drawings/diagrams);
* Systems analysis and design experience, customer facing a benefit;
* Excellent English written and verbal communication skills;
* Proficiency using Microsoft Office;