Guest Experiences Executive Job Description
Job Summary: We are seeking a highly motivated and customer-focused Guest Experiences Executive to join our team. As the first point of contact for guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring their stay is nothing short of exceptional.
Key Responsibilities:
* Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.
* Adhere to 5-star standards and ensure timely availability of agreed-upon services and products for guests.
* Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).
* Create personalized plans for guests upon request.
* Communicate special service requests for VIP guests before, during, and after their stay.
* Enhance the experience for junior guests and introduce a 'WOW' factor through proactive care.
* Collaborate with management to design a 'Personal Guest Plan' that reflects hotel standards.
* Continuously identify improvements to service standards with Senior Management approval.
* Complete a thorough handover before shifts end for consistent communication.
* Communicate VIP guest personal plans across all departments.
* Maintain thorough knowledge of the castle and its offerings.
Required Skills and Qualifications:
* Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
* A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
* Excellent communication and interpersonal skills.
* Strong organizational abilities with a talent for prioritizing tasks effectively.
* A commitment to delivering quality customer service.
* A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
* A collaborative team player who actively participates in team projects.
* Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
* Capable of handling high-pressure situations and busy periods with composure.
* Knowledgeable about Forbes 5-star standards.
Benefits:
* Professional training and development opportunities.
* Discounted accommodation rates.
* Annual Staff Appreciation Party and other Employee Recognition Events.
* Discounted rates with many local businesses and third-party service providers.
* Heavily subsidized accommodation (subject to availability).
* Free meals on duty.
* Complimentary dry cleaning of business attire.
* Recommend friend and family bonus scheme.
* Two paid volunteering days each year.
* Holiday allowance increasing with length of service up to 25 days.
Others:
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.