Your main job is to help Advisors, their Assistants and Multi-Advisor Corporations with their everyday IT problems, ranging from simple to complex, mainly over the phone.
You will support them by helping them get their issues resolved efficiently and calmly.
You do not need to know everything on day one.
There will be training and support provided as you learn more about the job.
General Knowledge of IT and experience working with troubleshooting hardware and software is expected.
Your Main TasksUse our Knowledgebase and your experience to help fix our clients issuesSearch the Knowledgebase using keywordsYour role is to make sure the client knows what will happen next if the issue is something you can't fix.Help enhance our Knowledgebase by sharing what you learnThis helps us to keep improving the service we offer our clients.Look for small practical ways to make daily tasks easier for yourself and your team * Maternity Leave, Paternity Leave, Parental Leave* €275 Fitness Reimbursement for gym membership annually* Annual Bonus plan based on Company and Individual Performance* 100% Private Health Insurance cover for employees and 50% contribution for family members from date of hire.
* Study Assistance Programme inclusive of Masters Programme* S&S Club, Wellness Programme, GP Scheme, Flu Vaccines, Eye Care Scheme as well as lots of discounted events and classes* Defined Contribution Pension Scheme**Shine together**At Sun Life, you can be your most brilliant self.
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive.
Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
**Make life brighter**We're a global company with a passion for people.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives.
As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There's power in numbers.
As part of Sun Life's growing team, you have an impact on people in your community and around the world.
**Shape the future**With an optimistic eye on a brighter future, we drive to innovate.
Be part of leading change, push boundaries and try new ways of working.
Use data to drive bold actions.
Be agile and pivot as we test and learn.
At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.
Join us.
Together, we can make the future brighter.Join a top employer for a brighter future.
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