Responsibilities
* Audio Visual (AV) Systems Management
* Oversee daily operations of all meeting room AV systems, including Microsoft Teams Rooms, displays, microphones, speakers, cameras, and control systems.
* Perform regular room checks to ensure equipment is functioning and ready for use.
* Troubleshoot and resolve AV issues promptly to minimise disruption.
* Liaise with vendors and support partners for escalations, repairs, and upgrades.
* Maintain an asset inventory of AV equipment, warranties, and refresh cycles.
* Microsoft Ecosystem Support
* Manage and configure Microsoft Teams Rooms devices and associated hardware.
* Support Teams-based live events, webinars, and hybrid meetings.
* Ensure seamless integration between AV hardware and Microsoft 365 tools.
* Collaborate with IT on configuration, updates, licences, and security compliance.
* Workplace Dashboards & Reporting
* Build and maintain Power BI dashboards to track:
* AV system performance and uptime
* Meeting room utilisation
* Ticket volumes and SLA compliance
* Sustainability metrics (energy, waste, digital screen usage)
* Provide monthly insights, trend analysis, and improvement recommendations.
* Digital Communications & Signage (this a push)
* Manage internal digital communication screens, including content scheduling and quality checks.
* Coordinate with Communications and People teams to publish relevant content.
* Monitor performance and ensure all screens are operational and engaging.
* Continuous Improvement & Feedback Mechanisms
* Implement and manage digital or QR-based feedback tools for meeting rooms and AV experiences.
* Analyse feedback data to identify recurring issues and areas for enhancement.
* Develop process improvements to improve reliability, user experience, and system efficiency.
* Event Support
* Provide AV setup and live support for internal events, town halls, leadership meetings, and hybrid sessions.
* Coordinate AV logistics including microphones, cameras, streaming, and recording.
* Ensure high production quality and smooth delivery.
* Collaboration & Cross-Functional Support
* Work closely with Workplace, IT, Sustainability, and Communications teams.
* Support broader workplace initiatives and projects where AV or digital systems are required.
* Provide user training and onboarding on AV tools and Microsoft Teams Rooms.
Key Deliverables
* Reliable, high-performing AV systems with strong user satisfaction.
* Power BI dashboards for AV performance, ticketing, and sustainability.
* Well-managed digital communication screens with consistent messaging.
* Improved processes and reduced recurring AV issues.
* Event support delivered professionally and consistently.
* Accurate reporting and insights to leadership.