Job Specification
Title: Full time Waiting Staff
Reporting To: Food and Beverage Supervisor/ Food And Beverage Manager / Duty Manager/ Operations Manager/ General Manager
Based: TF Royal Hotel & Theatre
Key accountabilities & Responsibilities:
· Taking food orders from customers and passing orders through to kitchen immediately.
· To attend to the needs of all guests always maintaining a high standard of service.
· Ensuring company standard operating procedures are always adhered to.
· Acquire a full knowledge of all food & beverage policies and procedures in accordance with restaurant standards.
· Ensure timely delivery of all food & beverage items to customers in the restaurant.
· Ensure that tables are cleared of all used plates, cutlery and glasses and brought to the dish wash area.
· To maintain a clean and safe working environment.
· To learn, understand and know all the menus on offer so that all guests' questions can be answered without delay.
· Ensure that all our guest's special needs i.e., dietary requirements, allergies, etc are made known to the chef and the restaurant manager.
· To become familiar with the type of wines served. Therefore, ensuring that wine is offered when taking a food order and the up-selling technique is always used.
· Ensure that the manager on duty is informed of any difficulties or delays with service as soon as they occur during service.
· Ensure that all hot food served to the guests is in fact 'hot'.
· Ensure that any customer complaints are brought to the attention of the restaurant manager as soon as they occur.
· Make best efforts to learn the names and personally recognise the regular customers.
· Ensuring that all payments are handled with care so as no shortages occur.
· Stock service areas with supplies such as food and tableware.
· Ensure all condiment containers are always full.
· Ensure bathrooms are clean and tidy and fully stocked with soap, toilet paper and hand towels.
· All tables are set appropriately for lunch and dinner service and reset at night for the following day.
· To ensure that bathrooms, restaurant floors, outdoor area and service stations are clean and reset for morning service.
· To report for duty on time, in the correct company uniform and groomed in accordance with company policies and procedures.
· Report maintenance issues in Viber Group.
· To attend all training courses provided by management.
· To be familiar with all cash handling procedures.
· Maintain a good working relationship with all restaurant and kitchen staff.
· To perform all duties as instructed by your supervisor and manager.
· Adhere to Health & Safety Polices & HR Policies.
· Ad hoc duties as and when required including occasionally helping other departments if needed.
· Partake in all sustainable and waste management practices required.
· Carry out any other reasonable duties requested by management.
Job Types: Full-time, Permanent
Pay: From 13.50 per hour
Additional pay:
* Tips
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Food allowance
* On-site parking
* Sick pay
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Night shift
* Weekend availability
Experience:
* hospitality: 1 year (preferred)
Language:
* English (required)
Work Location: In person
Job Type: Full-time
Pay: From €13.50 per hour
Benefits:
* Bike to work scheme
* Employee discount
* Food allowance
* On-site parking
Ability to commute/relocate:
* Castlebar, CO. Mayo: reliably commute or plan to relocate before starting work (required)
Application question(s):
* You must be available to work weekdays and and weekends
Experience:
* Waiting: 1 year (required)
Language:
* Fluent English (required)
Work authorisation:
* Ireland (required)
Work Location: In person