EMC Ltd is a leading supplier of Electrical, Mechanical, Pneumatics, and Industrial Controls supporting the Medical Device, Pharmaceutical, Plastics and Food Industries.
EMC Ltd is currently expanding and is recruiting for a role as part of their Internal Sales team. The person in this role will be responsible for providing sales support to our valued customers.
We are hiring for a part-time position, between 15-24 hours
Duties to include:
Customer Support:
* Responding to customer inquiries via phone & email.
* Providing product information and assisting customers with their questions.
* Generating and sending price quotes to customers.
* Entering data into the company's CRM (Customer Relationship Management) system.
Order Processing:
* Processing customer orders.
* Ensuring accurate and timely order entry into the system.
* Coordinating with other departments to fulfil customer orders.
* Coordinating with the warehouse or relevant departments to ensure product availability.
Communication:
* Keeping the team lead informed about order status, customer feedback, and other relevant information.
* Keeping sales staff informed about product updates and changes.
Administrative Tasks:
* Performing various administrative tasks, such as filing and organizing documents
* Assisting with the preparation of reports .
Maintaining Professionalism:
* Representing the company in a professional and positive manner in all customer interactions.
* Upholding the company's values and policies.
Requirements:
· Must have good organizational skills to deal with multiple customers and enquiries efficiently.
· Must have good time keeping/ time management skills to deal with enquiries promptly.
· Flexibility and ability to adapt to changing demands in a busy sales office.
· Strong PC, numeracy and analytical skills.
Salary is based on experience.
Job Type: Part-time
Pay: €14.00-€20.00 per hour
Expected hours: 15 – 24 per week
Benefits:
* Company pension
Experience:
* working as part of a team: 2 years (required)
* Customer service: 2 years (required)
* Working in a sales office: 2 years (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Location:
* Galway, Galway, CO. Galway (required)
Work Location: In person