Job Overview
We are seeking a skilled User Experience Researcher to join our team. As a key member of the team, you will play a critical role in understanding our customers and improving our digital platforms.
Key Responsibilities
* Design and conduct user research studies to inform early-stage strategy and refine solutions throughout the product lifecycle.
* Collaborate with cross-functional teams to uncover user needs, pain points, and opportunities that inform design decisions.
* Work with data analysts to validate qualitative insights and understand user behavior.
* Communicate research findings effectively to stakeholders and contribute to design and product decisions.
* Support research operations, including participant recruitment, scheduling, consent, and incentive coordination.
* Advocate for user-centric thinking and support the research team in delivering high-quality UX studies.
Requirements
* A Bachelor's degree in a related field (e.g., HCI, Psychology, Sociology) is preferred.
* Strong research and analysis skills.
* Knowledge of both generative and evaluative research methods.
* Confidence working with quantitative data.
* Minimum of 2 years' experience in planning, conducting, and analyzing user research.
* Experience with design thinking methodologies is desirable.
* Previous experience in the healthcare or insurance industry is an advantage.
Vhi Values
* Alignment with our values and behaviours.
* Demonstrated commitment to equality, diversity, and inclusion.