Access to Care Advisor (Reception/Admissions) – UPMC Aut Even Kilkenny
Location: Aut Even Hospital
Overview of role
The Access to Care Team provides end‑to‑end administration support to the hospital and its functions. The team manages all queries, telephone calls, and correspondence (paper and electronic) for front‑of‑house, admissions, outpatient clinics, and medical records.
Key Responsibilities
* Deliver a patient‑centred excellence experience to all patients and stakeholders internally and externally.
* Manage all contractor, visitor, and patient pathways daily while adhering to policies and procedures.
* Distribute and track key registration processes for all internal stakeholders.
* Manage parking enquiries in partnership with UPMC facilities and senior management.
* Handle call volumes to the hospital, actioning all queries efficiently and professionally.
* Manages voicemail on the weblog, delivers messages to relevant colleagues, and calls back callers to confirm receipt and follow‑up actions.
* Operate Healthlink, ensuring all referrals are responded to, sent to consultants internally, and that generic referrals are clinically vetted and distributed appropriately.
* Schedule outpatient clinic diaries, liaising with consultants to optimize consultant room allocation.
* Facilitate the smooth running and admission of all patients at the admissions desk daily.
* Check and confirm patient details in accordance with the international patient safety goal #1.
* Collect insurance and revenue, complete daily revenue collections, handle DNA and cancellations, and report to relevant departments.
* Prepare end‑of‑day cash reports and liaise with theatre scheduling and medical records for patient bookings.
* Maintain flexibility in roster to ensure all patients are checked in by end of day.
* Follow uniform policy reference and produce required training documentation.
* Participate in quality and safety initiatives, including audit participation and performance indicator development.
* Adhere to health and safety guidelines, attend annual Fire Health & Safety education sessions, and report any potential hazards.
* Maintain information governance by keeping all patient and staff data confidential and secure.
Qualifications & Experience
* Previous experience in a similar role.
* Excellent customer care skills and interpersonal communication.
* Telephone etiquette and ability to communicate effectively with key stakeholders.
* Proficient with Microsoft Office and experience with hospital administrative systems is an advantage.
* Strong organisational skills and ability to work in a fast‑paced, customer‑focused environment.
Equal Opportunity Statement and Benefits
UPMC is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation – Competitive pay with base, performance‑related, and premium components where applicable.
Benefits – Fully paid maternity and paternity leave, competitive pension plan, death‑in‑service benefit, critical illness cover up to age 66, and enhanced annual leave (up to 27 days). Flexible working opportunities support work‑life balance. Career development and advancement opportunities are available.
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