Sales & Service Team Lead - HRQMO, Dublin North & WestLocation/Office Policy: Dublin North & West - Balbriggan Branch
1. Are you customer centric with a passion for exceptional customer experience?
2. Are you a Leader who enjoys motivating and coaching teams?
3. Are you driven by a relentless business results focus to meet specific individual and team goals?
What is the Role:
As HRQMO in our Balbriggan branch, you will play a key role in supporting and executing our vision to be the best bank in everymunity. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB. The HRQMO plays a key role in supporting this vision. Your focus will be to organise and support the branch to ensure HR, Operational & Services processes and procedures are properly implemented. You will also be expected to play an active part in the Regions operational success.
Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting themunity and key external stakeholders in the above branch as well as supporting our colleagues and business across the Micro Market and wider Local Market.
Key accountabilities:
4. Provide leadership & oversights for all operational activities and support the branch to achieve branch goals.
5. Provide professional operational support and assurance to ensure a robust control environment exists and ensures excellence in operational risk management, incorporatingpliance with legal and regulatory obligations and the adherence to internal controls and business ethics.
6. Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery to provide exceptional customer experience and reduce level of reworks.
7. Support the customer engagement team in "making every conversation count" in all customer interactions with emphasis on delivering quality customer experiences.
8. This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.
What you will bring:
9. Strong leadership, people management, influencing, coaching andmunication skills with a proven ability to build strong internal and external relationships.
10. Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
11. Has a strong understanding of regulatory and legal obligations to meet allpliance and Operational standards for the branch and ensures personal adherence to AIB policies and procedures, demonstrating aprehensive technical knowledge of branch operational procedures and HR standards.
12. Demonstrated ability to adapt to change withmitment to improving current processes through use of technology and automation.
13. Ideally QFA qualified or working towards qualification.
Why work for AIB?
We aremitted to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include;
14. Market leading Pension Scheme
15. Healthcare Scheme
16. Variable Pay
17. Employee Assistance Programme
18. Family leave options
19. Two volunteer days per year
Please click here for further information about AIB's PACT - Ourmitment to You.
Key Capabilities
20. Ensure Accountability - Holding self and others accountable to meetmitments. Acts with a clear sense of ownership.munications with clarity. Takes personal responsibility for decisions, actions and failures, ensuring they own the oue.
21. Customer First - Puts the customer at the heart of what we do across the organisation. Builds strong and effective relationships to enable the success of our customers andmunities.
22. Drives Progress - Has courage to address difficult issues and supports others to do same. Readily tackles tough assignments and identifies the need for and initiates change when required. Actively curious and willing to listen to and champion good ideas and position with others.
23. Collaborates - works co-operatively with others across the organisation to achieve shared objectives. Partners with others to get work done.
24. Develops & Empowers - Recognises and prioritises the value in developing others to meet both personal and organisational goals. Instils accountability in others to drive their own development and provide guidance and support through performance conversations.
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at for a conversation.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We aremitted to providing reasonable amodations for applicants and employees. Should you have a reasonable amodation request please email the Talent Acquisition team at
Disclaimer:
Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Closing Date: 31st July 2025 Job ID 83057