Cpl in partnership with Pfizer are hiring for O2C Collections Analyst with Italian to join their team on an 11 month contract in their global shared services centre in Dublin 4.
ROLE RESPONSIBILITIES These responsibilities include but are not limited to the following: ·Proactively analyse AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.
·Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.) ·Coordinate customer account resolution with internal parties and execute agreed collection strategies.
·Timely resolution of inbound billing inquiries (call, emails, letters, etc.) with respective parties.
· Maintenance of subledger .
Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required.
· Refund issuance (review, obtain approvals, and confirm).
·Contribute to AR KPI reporting