The Role
We are seeking a highly skilled and experienced Motor Claims Handler to join our team on a full-time permanent basis. This is an excellent opportunity for someone looking to advance their career in motor claims handling.
Key Responsibilities:
* Provide exceptional customer service and gather accurate information at first notification.
* Manage all incoming communication to support timely and cost-effective claim resolution.
* Handle correspondence from all parties and prevent delays or unnecessary costs.
* Complete desktop investigations and make early decisions on indemnity and liability.
* Negotiate fair settlements.
* Manage a personal portfolio of claims through to closure.
* Escalate complex cases when required.
* Complete regular file and reserve reviews in line with service standards.
* Meet individual and team performance targets.
* Support additional tasks as needed.
Requirements:
* Minimum two years' experience in motor claims handling.
* APA or grandfathered status, ideally working toward CIP.
* Strong communication, negotiation, and decision-making skills.
* Solid understanding of underwriting principles, liability, CPC, and motor legislation.
* Methodical working style with good problem-solving skills.
* Ability to work independently, prioritise workload, and stay focused under pressure.
About the Job
This is a fantastic opportunity for someone looking to progress their career in motor claims handling. If you have the necessary skills and experience, we would love to hear from you.