Location:
Ireland (field-based with client site travel)
Role Type:
Full-time Permanent
The Opportunity
We are seeking an experienced Service Manager to lead and develop a team of field service engineers supporting a wide portfolio of commercial catering equipment across client sites in ROI.
This is a hands-on leadership role where you will take ownership of service delivery, drive operational efficiency, and ensure exceptional customer experience across all touchpoints.
What's in it for me?
Performance related Bonus
Co.
Car
Pension
Phone
Lap top
Key Responsibilities
Lead, coach and develop a team of field service engineers and technicians
Plan, schedule and allocate service calls to meet client demand and SLAs
Monitor performance, set KPIs and drive continuous improvement
Service Operations
Oversee installation, planned maintenance and reactive repairs
Ensure all service work is delivered safely, efficiently and to a high standard
Maintain accurate service records, reporting and documentation
Customer & Client Management
Act as the main point of contact for key service clients
Manage escalations and resolve issues in a timely, professional manner
Build strong, long-term client relationships
Compliance & Quality
Ensure adherence to health & safety, HACCP and relevant industry standards
Carry out audits and maintain quality control across all service activity
Implement best practice processes and continuous improvement initiatives
Inventory & Supplier Management
Manage spare parts inventory and stock control
Work closely with suppliers to ensure availability and cost efficiency
Commercial & Reporting
Support budgeting and cost control within the service function
Track and report on KPIs including response times, first-time fix and customer satisfaction
About You
Proven experience managing a
service or engineering team
(ideally within catering or commercial equipment)
Strong technical understanding (electrical or mechanical background preferred)
Excellent leadership, planning and organisational skills
Customer-focused with strong problem-solving ability
Full clean driving licence
Experience working with commercial catering equipment
Familiarity with service management systems / CRM tools
Knowledge of Irish health & safety and HACCP standards
Ability to manage multiple priorities in a fast-paced environment
for more information on this exciting role please don't hesitation to contact Maurice **********
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