Customer Experience Expert
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* This is a role that lets you be your authentic self every day.
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* You will collaborate with talented individuals who thrive on delivering exceptional support to our customers.
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* You will have the opportunity to grow and develop in a dynamic environment.
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About the Role
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This is a chance to work in a diverse team where everyone feels valued and supported. We are committed to ensuring that all associates can explore and realize their full potential.
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We offer clear career paths and opportunities for growth from the very start, with 36 departments and 95 job roles ranging from customer services to digital content management.
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Your Responsibilities
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* You will provide top-class support and enhance the customer experience.
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* You will learn how to adapt and tailor your communication style to meet the needs of our customers.
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* You will process all reservation requests received by phone or email in Dutch and English language.
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* You will become an expert on Marriott global reservation systems.
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* You will deal directly with our customers, including hotels, and manage all queries confidently.
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What We Offer
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* A competitive salary package, including a sign-on/retention bonus.
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* The choice of where to work: in centre, remote (within 50-mile radius) or hybrid.
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* Flexible working arrangements to accommodate busy lives.
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* Leave of Absence programme, Paid Sick leave, Parents Leave, Parental Leave, Full Paid Maternity Leave, Incentive Programme.
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* Life Assurance, travel and bike-to-work schemes available from the get-go.
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* Free health insurance including eyecare after 90 days.
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* A private pension scheme.
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* Up to 100% Educational Assistance.
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* An Employee Assistance Program to cater for all your needs.
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Join Our Team
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We are an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
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We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Mariott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
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Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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To be considered for this role, please complete the application process below and apply via CV.
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