About Virgin Media:
Virgin Media Ireland is home to the country’s fastest broadband and is the leading provider of connected entertainment and broadcasting. We power millions of connections nationwide every single day, delivering award‑winning ultrafast broadband, TV, mobile and home phone services that keep Ireland working, streaming and communicating at superfast speed. Our Virgin Media Business division provides the fastest broadband speeds and advanced connectivity solutions for entrepreneurs, SMEs, large organisations and the public sector.
Virgin Media Television is Ireland’s number one commercial public service broadcaster, delivering four free‑to‑air channels - Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four, along with Virgin Media Play, our state‑of‑the‑art free streaming service. We deliver fresh, diverse and original Irish content - from news and current affairs to entertainment, factual and drama - alongside the best of international programming.
Virgin Media Ireland is part of Liberty Global Ltd. (Nasdaq: LBTYA, LBTYB, LBTYK), a leading international converged connectivity and investment company. Liberty Global manages three complementary platforms: Liberty Telecom, which provides around 80 million fixed and mobile connections across Europe and generates $21.6 billion in aggregate revenue; Liberty Growth, which invests in scalable technology, media, sports and infrastructure businesses valued at $3.4 billion; and Liberty Services, which delivers technology, operational and financial services generating approximately $700 million annually*. Together, these platforms create long‑term, sustainable value for shareholders.
For more information, please visit www.virginmedia.ie.
About the Role:
The primary objective of the role is to provide excellent customer service by providing the highest standards of Preventative and Reactive Maintenance to our Full Fibre and Hybrid Fibre Cable (HFC), networks. You will be working in our Network Maintenance Department and will have a direct bearing on the quality of service we provide our customers. You will need to continuously adapt to ever changing technologies and market environment. You will be responsible for a given area of the network with objectives to minimise fault fix times and achieve set network performance & quality KPIs.
The role is field based, with the majority of time working alone.
The hours are 37.5 per week worked over 5 days Monday to Saturday.
You will be required to work overtime to meet business demands.
You will be part of an On-Call Roster which operates 365 days per year.
The frequency of the On-Call Roster will vary depending on the requirements of your specific location.
Specific Duties & Tasks:
You will demonstrate a passion for delivering a best-in‑class Customer Service
You will demonstrate a passion for delivering a best-in‑class Network Performance.
You will have a strong analytical mind & be extremely tenacious in problem solving.
You will have strong inter-personal skills and enjoy interacting with our customers in resolving their issues.
You will innovate and continuously adapt to the changing technology environment.
You will be target oriented and results driven delivering on both customer and company requirements.
You will adhere to and maintain compliance with all Health and Safety procedures within your work.
You will continuously focus on cost efficiency ensuring that value is derived from all activities and opportunities for cost savings are identified and managed.
You will never accept second best, constantly taking responsibility to drive performance.
You will always strive to represent Virgin Media to the highest possible professional standards in all aspects of your work and presentation.
Skills & Expertise:
Experience in a similar role in a HFC, FttH, Telco or ICT environment.
College graduates with appropriate personal skills and qualifications should apply.
Teamwork orientated individual with ability to add positive team dynamic and openly share best practice.
Strong computer skills with good reporting abilities.
Qualifications:
Essential: A full clean B Class car driving license
Desirable: Third level technical qualification to minimum level 7 in Electronics & Communications or ICT.
Desirable: Working at Heights certification or previous experience
The Person:
Ability to work in a fast‑paced environment and embrace change.
A methodical approach to both daily tasks and project work ensuring deadlines are met.
Explores opportunities by being resourceful and self‑motivating.
A ‘team player’ who can lead by example and inspire others daily.
First class problem solving skills who gets to the heart of the matter.
Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business.
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