Position: Service Adminsitrator
Location: Cork Branch
Contract: Permanent, Full Time
Salary: €30,500 Per Annum, paid monthly
We are currently seeking an Service Controller to join our dedicated team at the Cork branch. If you enjoy working in a fast-paced environment and playing a key part in keeping things organised, this could be the perfect opportunity for you
A day in the life of a Service Administrator:
The main purpose of this role is to plan service work within your branch to ensure that branch targets are met and process all relevant paperwork. The successful candidate will act as a point of contact for both service personnel and customers. Liaison will also be required with the sales team in order to schedule jobs and discuss the information on survey reports.
Duties and Responsibilities for this Service Controller role:
* Interact with customers and provide a high standard of customer service and liaise with customers to book service work (as required by the customer)
* Dealing with email and phone queries in a timely manner
* Act as a point of branch contact for service personnel
* Update documents to customer portals for example MyRentokil
* Proactively interact with Management and other branch staff with regard to service and customer related issues.
* Deal with customer service related queries in an efficient manner. This type of contact must be logged on the ICABS database.
* Forward any sales enquiries to the branch sales team.
* Compile service reports for Supervisor and Manager - Preparing reports in a clear, concise manner, containing all relevant information, where appropriate.
* Ensure copies of hazard assessments and work details are provided to service personnel before they commence work on a customer's premise.
* Arrange for the availability of materials/preparations/chemicals required for the service staff to carry out their work
* Attend branch health and safety meetings.
* General office duties.
* Assist or take responsibility for any deliveries within the office/depot.
* Checking and placing stock within the store area
Requirements
To be considered for the Service Controller position you will ideally have the following;
* Previous exposure working in a similar role or in an administration role.
* Ability to maintain a high level of accuracy whilst meeting deadlines.
* Excellent communication skills both written and verbal as well as having the ability to deal with both internal and external stakeholders.
* Competent in Excel and Word.
* Strong commitment to delivering customer excellence.
* Strong organisation skills to effectively manage and prioritise workload.
* Good eye for detail with a high level of accuracy.
* Ability to work within a team environment.
Benefits
What we offer in return, as well as joining a FTSE100, we also offer you:
● A Competitive Salary,
● Sales leads commission,
● Job Stability & Security,
● Progression Opportunities,
● 20 Annual Leave Days,
● Access to Company Pension,
● Employee Assistance Program,
● Refer A Friend Bonus Scheme,
● Cycle to Work Scheme.