Job Description:
We are seeking a highly organised and results-driven individual to oversee the day-to-day operations of our front office. This role is responsible for ensuring smooth hotel operations, leading and inspiring the Front Office team, working closely with Revenue Management to optimise room and bed allocation, and managing front office performance metrics.
Key Responsibilities:
* Oversee all front office operations
* Lead and inspire the Front Office team
* Work closely with Revenue Management to ensure optimal room and bed allocation
* Manage front office performance metrics
Requirements:
We are looking for someone with minimum 2 years experience in a leadership role, proven track record in revenue management and commercial acumen, strong knowledge of the hospitality market and competitor landscape, proficiency with hotel Property Management Systems and channel managers, excellence in guest service and complaint resolution, and proven experience in running a Front Office team.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, social events, and great benefits.
Key Skills and Qualifications:
* Leadership and team management
* Revenue management and commercial acumen
* Hotel operations and management
* Guest service and complaint resolution
Benefits:
Competitive salary, bonus scheme, health insurance, pension scheme, and generous paid time off.