Community Operations Analyst - Russian Language + Culture Experts
Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy
Main Responsibilities:
1. Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.
2. Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a safe and respectful community.
3. Stay Informed: Become well-versed in our client's products and community standards.
4. Market Insights: Use your knowledge to find scalable solutions for our user community.
5. Data Analysis: Gather and analyse relevant data to enhance the overall user experience.
6. Trendspotting: Recognise trends and escalate issues beyond policy guidelines to our global team.
7. Efficiency: Identify workflow inefficiencies and suggest improvements.
Skills & Competences:
8. Resilience: Operate effectively in a fast-paced, pressured environment.
9. Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.
10. Adaptability: Positively approach challenges with flexibility.
11. Decision-Making: Prioritise, solve problems, and work collaboratively.
12. Time Management: Manage and prioritise tasks to consistently meet KPIs.
Skills:
13. Fluency in Russian.
14. Proficiency in English (B2-C2).
15. Due to specific client requirements, this role is only open to those who, having lived in Russia, have a strong understanding and affiliation with Russian culture and linguistic nuances.
Contract:
16. Full-time, permanent.
Compensation & Benefits:
17. Working Hours: Day shift (9-5.30).
18. Location: Dublin 18, Sandyford, Dublin South.
19. Healthcare: Private healthcare and pension contribution.
20. Annual Leave: 25 days of annual leave.
21. Training & Wellness: Extensive training and access to CPL's Wellness Programme.
22. Perks: Tax Saver and Bike-to-Work Scheme.
IMPORTANT:
23. Due to the nature of the role, candidates must be confident in dealing with sensitive content.
24. Eligibility to work full-time in Ireland is required (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
Why Apply?
25. Be part of a multicultural and diverse team.
26. Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.
27. Fixed working schedule with no shift rotations.
28. Private healthcare, and pension contributions.
29. No prior experience required—full training provided
How I Can Help:
I will support you every step of the way during the interview process, from updating your CV to interview preparation.
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