Job Title: Front Office & Accommodation Manager
Location: Monks Ballyvaughan, County Clare, Ireland
About Us
Monks Ballyvaughan is a boutique hotel, restaurant, and bar on the Wild Atlantic Way. We are known for warm hospitality, fresh local seafood, and beautiful sea views.
We are seeking an experienced Front Office & Accommodation Manager to lead our front office and housekeeping teams and ensure an exceptional guest experience.
Role Overview
You will manage day‑to‑day front office operations and the full accommodation function, including housekeeping standards, room presentation, and linen and laundry coordination.
You will be hands‑on, calm under pressure, and focused on service excellence, cost control, and team development.
Key Responsibilities
Front Office
* Lead the reception team to deliver a professional and friendly welcome
* Oversee reservations, room allocations, guest billing, and cash handling
* Manage OTA inventory, rate loading, and parity in the PMS and channel manager
* Handle guest queries, complaints, and VIP arrangements
* Produce daily reports and communicate with all departments for smooth operations
Accommodation
* Lead housekeeping team for daily cleans, stay overs, turnarounds, and deep cleans
* Set and audit standards for room and public area presentation
* Plan rosters and allocate workloads based on occupancy forecasts
* Control linen and laundry processes and stock levels
* Complete room inspections and coordinate maintenance jobs with clear follow up
* Maintain COSHH, chemical use logs, and equipment care
People, Safety, and Compliance
* Recruit, train, and coach team members with clear SOPs
* Monitor performance, support development, and manage attendance
* Ensure HACCP, health and safety, manual handling, and GDPR compliance
* Track budgets and costs for labour, linen, amenities, and cleaning supplies
Requirements
* Minimum 2 years in a hotel supervisory role across front office or accommodation
* Strong PMS and OTA knowledge, confident with reporting and cash procedures
* Proven people leadership with a hands‑on approach
* Excellent attention to detail and guest service focus
* Strong planning and problem‑solving skills in a fast‑paced environment
* Flexibility to work mornings, evenings, weekends, and bank holidays as required
What We Offer
* Competitive salary based on experience
* Staff meals while on duty
* Training and support with progression opportunities
* A professional and friendly working environment in a respected local business
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Industries
* Hospitality
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