Job Opportunity:
We are seeking a highly skilled and experienced Content Strategist to join our team.
* Develop and execute a comprehensive content strategy that drives engagement and revenue growth across customer-facing teams.
* Lead the creation and maintenance of a best-in-class content library, ensuring seamless integration with playbooks, campaigns, email templates, and other digital channels.
* Collaborate closely with cross-functional teams, including Product Management, Marketing, and Customer Success, to curate accurate, up-to-date, and compelling product content aligned with customer journeys and success metrics.
* Oversee the production and delivery of multi-format content (written, video, interactive) for use in CSM engagements, webinars, digital newsletters, and email campaigns.
* Ensure content is scalable, easily accessible, and optimized for digital distribution channels and cross-functional teams.
* Partner directly with CX Strategy & Operations to build a best-in-class content experience using automation and tooling such as Seismic and Gainsight integration.
* Measure content effectiveness and make data-driven recommendations for continuous improvement based on usage analytics and feedback from CSMs and customers.
* Empower training and enablement sessions for CSMs on new content offerings and best practices for customer engagement.
* Maintain alignment with corporate branding, messaging frameworks, and compliance standards across all content.
* Support leadership with strategic insights to inform product positioning and go-to-market initiatives based on customer success trends and competitive intelligence.
* Where applicable, oversee localization and regional market alignment to maximize the global impact of deliverables.
About Our Organization:
Our organization values diversity, equity, and inclusion in the workplace. We believe in offering our people a fulfilling and inclusive experience.
Our hybrid way of working enables us to come together in person to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.