Front Desk Representative/Medical Receptionist
Job Category
:
Skilled
Requisition Number
:
FRONT******
Posted : September 9, ****
Full-Time
Locations
Showing 1 location
As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities.Our Customer Care Team team is the face of CNS Healthcare.
We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day.
The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites.
They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.
*We are seeking candidates who have availability to rotate at our Pontiac office, and the availability to work until 7:00 on Tuesdays and Thursdays*
Compensation Range:
The starting pay for this position is $***** - $***** hourly rate, and is based on non-discriminatory factors such as skills and experience.
Employer-paid benefits including dental, vision, life, and short-term disability insurance
Retirement program with generous company default contribution and match
Generous PTO program starting at 18 days annually
16 paid holidays, including 3 floating holidays
Paid parental leave
Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more
Interested in learning more about this role?
Please see below for a summary of job responsibilities and qualifications!
Greet and check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed
Check-out individuals served including scheduling appointments
Collect and document insurance information
Assist with coordinating transportation and other services for persons served
Maintain the reception area and lobby in a neat, orderly, and welcoming manner
Review and update information in electronic health record system as needed
Reference and maintain up-to-date relevant agency resources including, but not limited to, calendars, office schedules, program directories, and team rosters
Provide coverage and support of other Customer Care Team functions and locations as needed
Maintain compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements.
Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
Assume responsibility for professional growth by current reading and attendance at educational programs.
Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs.
Perform other related duties as assigned.
Qualifications:
Required
High School Diploma or General Education Diploma (GED)
Prior experience working with the public, providing customer service
Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
Proficiency in word processing, data entry, and telephone skills
Ability to be forward thinking and take initiative to accomplish goals and objectives
Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
Ability to work collaboratively and build positive working relationships
Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability
Valid and unrestricted Driver's License
Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements
Preferred
Experience working in an administrative role or office setting, preferably a medical office setting
Experience working with individuals with behavioral health and substance use disorders
Experience with Microsoft Office products
Experience with electronic health records (EHRs)
About CNS Healthcare:
CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeast Michigan.
CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.
CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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