If you like solving integration-heavy issues - where logs, servers, monitoring tools and APIs all collide - this one will suit you. Customer-facing, technically deep, and built for people who enjoy proper troubleshooting.The OfferAnnual Salary of €48,000 pro-rata11 months contract - PAYE - Paid weekly via Principle HRHybrid: 2 days onsite in Dublin CityStrong chance of converting to permanentNote: No sponsorship provided - candidates only considered with an appropriate work permit and do not require sponsorship now or in the future.What you'll be doing?Owning and prioritising a queue of incidents/escalationsTroubleshooting automation/integration issues across Windows/Unix environmentsWorking with protocols and integrations - REST/SOAP, HTTP/TCP, FTP/SFTPUsing tools and techniques like log analysis, debugging concepts, Wireshark/Traceroute-style troubleshootingImproving support playbooks and internal processesWhat we need?4+ years customer-facing technical support (SaaS/software/enterprise)Strong Windows/Unix fundamentals (permissions, remote admin e.g., SSH/PowerShell; SNMP exposure ideal)Comfortable with XML/JSON and practical troubleshooting of connectors/integrationsClear, confident communication with customersApplySend your CV or message me for a quick fit-check and we'll move fast.
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