Job Description
We are seeking a skilled professional to manage our community platform. This role will be responsible for assisting users, resolving inquiries empathetically, accurately and on time.
The ideal candidate will be knowledgeable about our products and community standards, making well-balanced decisions and advocating effectively for our community.
This position requires strong interpersonal skills, verbal and written communication skills, and empathy. The successful candidate will be able to investigate and resolve issues reported on our platform, respond to user inquiries with high quality, speed, empathy and accuracy.
This role will utilize market-specific knowledge, signals and insights to identify scalable solutions to improve support for our community of users.
Gathering, analyzing and utilizing relevant data, this role will develop ways to enhance the overall user experience on our site.
This role will enforce our Terms of Use by monitoring reports of abuse on the site, reviewing content within agreed turnaround times and standards of quality.
This position will identify inefficiencies in workflows and suggest solutions, recognize trends and patterns and escalate issues outside company policy to the global team.
Essential Competencies:
* Strong personal resilience with ability to operate in pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions.
* Ability to solve problems.
* Effective Time management & Prioritization skills.
* Ability to work as part of team.
* Ability to consistently hit KPIs on time.