Job Description
We are seeking a highly skilled Network Security Operations Specialist to join our team. As a key member of our operations group, you will be responsible for managing in-coming operational issues and working with the security services team to provide post-incident remediation activities.
Main Responsibilities:
* Drive optimization of customer environments post onboarding to establish a baseline security posture to start the customer on their security journey.
* Work closely with customers to create a basic configuration and help educate the customer on the use of the platform.
* Remediate missing or incorrectly configured elements of the platform to ensure the customer is deriving value from the AW platform.
* Work closely with onboarding and concierge teams to ensure customers decrease time to value.
Required Skills and Qualifications
To be successful in this role, you will need:
* Intermediate technical troubleshooting and problem-solving skills.
* The ability to communicate technical ideas effectively to individuals or small teams.
* A strong understanding of DHCP, DNS, and VLANs.
* Experience working in a network operations center.
* Customer-facing support experience.
* A basic understanding of PowerShell, bash, or other scripting languages.
* Knowledge of network routing and switching.
* Experience with virtual environments using VMware or Hyper-V.
* Familiarity with firewalls and IDS/IPS systems.
* Knowledge of Linux, Windows, and Mac operating systems.
* Windows and Active Directory experience.
* Network and security auditing skills.
* Cloud technologies including AWS and Azure.
Benefits
We offer a competitive compensation package, including:
* Equity for all employees.
* 28 days annual leave, 10 public holidays, and paid volunteering days off.
* Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services.
* Pension Plan with employer contribution.
* Robust Employee Assistance Program (EAP) with mental health service.
* Employee Discount Program with Beneplace.
Others
We are an equal opportunities employer and welcome applications from diverse candidates. We strive to make our recruitment process as accessible as possible and provide accommodations as required for applicants with disabilities.