Description
Job Description:
We are seeking skilled and proactive engineers with 3-5 years of experience to join our Global Network Operations Center (GNOC) team.
The GNOC is our front-line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure.
The team is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as necessary to maintain and optimize operations for Oracle Cloud Infrastructure (OCI).
Our primary objectives are:
Ensure maximum possible service availability and performance
Deliver premier customer service
Provide comprehensive support to our Engineering and other Operational and technical teams
These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team.
Engineers will have the capability to centrally manage OCI's networks and implement automated solutions to address common operational challenges efficiently.
Responsibilities
RESPONSIBILITIES:
NETWORK OPERATIONS
Fault handling on incident tickets.
provide break-fix support and escalation for event remediation, including leading root cause analysis (RCA) efforts
Work closely with shift lead to ensure tickets are handled in a timely manner
Using existing procedures and tooling, develop and safely complete network changes
Mentor junior engineers as needed
Participate in operational rotations providing break-fix support
Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors
Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA document
Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution)
Experience with Incident Response plans and strategies in cloud computing environments
Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role
Provide on-call support services as needed, job duties are varied and complex, needing independent judgment
AUTOMATIONS/SCRIPTING
The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks
Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible
You will use automation to complete work and develop scripts for routine tasks
PROJECT MANAGEMENT
Ability to act in a project lead role as needed
TECHNICAL QUALIFICATIONS:
NETWORKING
Experience working in a large ISP or cloud provider environment
Exposure to commodity Ethernet hardware (Broadcom/Mellanox)
Protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS
Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL
Experience supporting network technologies, especially Juniper, Cisco, Arista, firewalls, and switches
Strong analytical skills and ability to collate and interpret data from various sources
Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly
Cisco and Juniper certifications are desired
SOFT SKILLS:
Highly motivated and self-starter
Bachelor's degree is preferred with at least 3-5 years of network-related experience
Strong oral and written communication skills
Excellent time management and organization skills
Comfortable and able to deal with a wide range of issues in a fast-paced environment
Excellent organizational, verbal, and written communication skills
Qualifications
Career Level - IC3