Location: Dublin 2
Other locations: Primary Location Only
Date: Mar 6, 2025
Requisition ID: 1521745
FS Technology Consulting - Programme Delivery Lead – Channels and Mobile – Director - Dublin
General Information
Location: Dublin
Available for VISA Sponsorship: YES
Business Area: Platforms
Contract Type: Full Time - Permanent
EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.
Join EY FS Ireland you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.
Your Key Responsibilities
We are seeking a seasoned Programme Delivery Lead with a proven track record in delivering multi-channel solutions across customer and mobile systems in a financial services context.
The ideal candidate will be at a Director level and will be responsible for the delivery of technology solutions that enhance customer engagement through multiple channels, ensuring that projects are completed on time, within budget, and to the highest quality standards.
- Leading the end-to-end delivery of complex multi-channel technology solutions, from requirements gathering and solution design to development, testing, deployment, and post-launch support.
- Leading the interaction with senior client stakeholders to resolve important questions and challenges regarding the solution design, plan, and budget of a complex customer channels technology transformation.
- Leading diverse experts working across various teams, including business stakeholders, workstream leads, system and functional experts, technical architects, developers, and others to define and manage project scope, goals, and deliverables.
- Developing and maintaining detailed project plans, including resource allocation, timelines, and budget tracking.
- Serving as the main point of contact for project status, risk management, and issue resolution, representing and explaining project progress to the most senior client stakeholders.
- Ensuring the application of best practices in project management, software development lifecycle (SDLC), and Agile methodologies.
- Providing leadership and guidance to the overall programme team, fostering a culture of continuous improvement and innovation.
To qualify for the role, you must have:
- Bachelor's or master's degree in computer science, Information Technology, Business Administration, or a related field.
- Minimum of 12 years of experience in technology delivery, with at least 5 years in a leadership role managing multi-channel solution projects with a blue-chip consulting firm.
- Extensive experience with Salesforce, Microsoft platforms (such as Dynamics 365 and Azure), EIS, and CRM systems.
- Strong project management skills, with certifications such as PMP, PRINCE2, or Agile methodologies (e.g., Scrum Master, SAFe) being highly desirable.
- Experience operating in a fast-paced, multi-vendor environment.
- Experience in delivering business value from technology as well as communicating the value to senior business stakeholders.
- Excellent problem-solving, analytical, and decision-making abilities.
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Stakeholder management and working collaboratively with Development and Testing teams to deliver high-quality solutions that meet client and user business needs.
- Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting tight deadlines.
- Experience with budget management and resource allocation in a project context.
- Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.
Domain Areas
- Banking and Insurance channels
- Customer retail apps in banking or insurance
- Digital platforms and CRM
- Banking
- Insurance and healthcare
Products
- React framework and similar for retail applications
- HubSpot CRM
- Content management solutions
- Tealium/ other customer data platforms
Have working experience in one or more of the following tools:
- Jira, Confluence
- SQL, XML
- Collaboration and Design tools
Ideally, you'll also have experience in one or more of the following:
- Ability to deal with ambiguity and uncertainty
- Conducting Workshops and interviews
What working at EY offers
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions.
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
- Pension
- Discounted Health Insurance
- Web Doctor – Free unlimited online GP Consultations for you and your family
- The purchase of additional annual leave
- Hybrid Working
- Free Gym Membership
- Travel Pass
- Maternity & Paternity Leave
- Bike to Work Scheme
- Recognition Awards
- Cash incentives for Referrals
- Tech MBA paid by EY
- Wellness rooms available in some offices
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
About EY
As a global leader in assurance, tax, transaction, and advisory services, we're using the finance products, expertise, and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. That's Why, EY.
Apply now.
#J-18808-Ljbffr