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Accounting and Finance Recruitment Consultant at Recruiters.ie
You’re a writer. A strategist. A builder of clarity in complexity. If you live at the intersection of human-centered communication, AI technology, and digital product innovation — this role is your sweet spot.
Our client, one of the world's most influential messaging platforms with over a billion active users, is seeking a Content Strategist / Technical Writer to shape support experiences that scale globally. You won’t just be writing — you’ll be defining how content works in a world powered by LLMs, real-time communication, and ever-evolving digital products.
What You’ll Do
* Craft & Optimize: Create clear, concise Help Center articles and support content — then iterate using data, feedback, and experimentation.
* Fuel AI: Write, refine, and structure content specifically designed to train and optimize large language models (LLMs) for support scenarios.
* Collaborate Cross-Functionally: Partner with engineers, product teams, and operations to ensure every word you write improves the end-user experience.
* Solve Problems: Dig into data, track bugs with engineers, and use insights to improve both the product and its support ecosystem.
* Drive Strategy: Contribute to and refine the broader content strategy for support experiences tied to new product features and launches.
* 45%: Optimize existing support content (LLM responses, help articles) based on metrics and customer feedback.
* 35%: Partner on new product initiatives, crafting support strategies for upcoming features.
* 20%: Cross-functional project work — bug tracking, tooling improvements, launches, and performance reporting.
What You Bring
* 5+ years in technical writing or content strategy roles
* Deep experience writing for LLMs, optimizing content for machine learning
* Strong editorial skills with sharp judgment around tone, sensitivity, and clarity
* Proven ability to juggle multiple projects with fast-moving deadlines
* Proficiency in CMS platforms and project management tools
* Bachelor's degree in English or a related field
Bonus Points If You Also Have:
* Comfort editing XML and working with data
* Familiarity with AI tools and structured documentation workflows
* Experience Creating Content for LLMs
This opportunity is a 11-month contract, remote in Ireland. To hear more about this position or to discuss your suitability to please reach out to Richard in confidence on 016325033 or email your CV to Richard.sheil@RECRUITERS.ie
By applying here you agree to RECRUITERS storing your CV in our secure applicant tracking system (ATS; Bullhorn). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to always keeping your personal information secure. Your CV will not be sent to any third party without your consent.
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