Overview
The Sr.
Sales Engineer provides pre-sales technical support for all Tungsten Automation Corporation products and associated applications.
While assigned to a geographic area, Sr.
Sales Engineers also collaborate with and backup peers from across the country to provide efficient pre-sales support nationwide.
Responsibilities
Preparing standard and custom demonstrations for Tungsten Automation Corporation Account Managers and resellers
Handling all pre-sales technical issues professionally and efficiently
Maintaining in-depth knowledge of Tungsten Automation Corporation products
Maintaining a working knowledge of content repositories
Maintaining a working knowledge of workflow systems
Ensuring an understanding of key verticals which may include Financial Services, Insurance, Manufacturing, Logistics, Healthcare among others
Understanding Tungsten Automation Corporation role in supporting business processes, including process assessments, solution development as well as current and future requirements
Responding to technical questions in RFIs/RFPs
Sharing "Best Practices" with other SEs
Creating and distributing reusable assets for the greater Tungsten Automation Corporation community (SEs, AEs, Partners, Marketing etc.)
Providing feedback to Product Development regarding new features, improving product performance, and eliminating bugs in the product
Preparing Tungsten Automation Corporation Professional Services for efficient installations – professionally managing the transition from pre-sales to post-sales and staying involved as the implementation progresses
Preparing resellers on the technical aspects of selling Tungsten Automation Corporation solutions practices and procedures
Serving as a point of contact for resellers on technical issues
Responding to resellers requests for pre-sale technical support
Required Experience
The qualified applicant must demonstrate knowledge of the roles, responsibilities, processes, tools and techniques used by pre-sales technical support and sales departments, and have excellent people skills, communication and negotiation skills along with the ability to perform professional presentations, and extensive, up-to-date technical knowledge in document management and digital processing.
Qualifications Include
7-10 years' experience supporting a solution sales team in the pre-sales technical role
Experience leading complex, technical, enterprise solution-based opportunities through the opportunity sales step to successful close
Bachelor's degree in information systems, computer science, information technology or a related discipline, or equivalent years of experience
Professional presentation experience
Publishing of white papers, blogs, thought leadership assets
Business analysis at both the IT and LOB level, including the ability to document the analysis in a useable, shareable format
Experience working with various partners/channel organization
Knowledge and experience with Visual Basic and Java
Proficiency in working with JSON for data exchange, API requests, and integrations
Experience with cloud services (e.g., Azure, AWS, or Google Cloud)
Understanding of Generative AI concepts, including prompt engineering and fine-tuning LLM outputs for business use cases
Familiarity with emerging Agentic AI patterns, including AI-driven decision-making and tool orchestration
Familiarity with API testing and debugging tools such as Postman and cURL
Exposure to containerized environments (Docker, Kubernetes) for cloud deployments
Understanding of identity and access management (OAuth, SAML, or API keys)
Ability to troubleshoot and optimize workflows involving REST APIs
Strong problem-solving skills for cloud-based integrations and automation workflows
Experience in business process management/software industry is a plus
Ability to travel 50%
Skills And Knowledge Required
Performance is measured by the revenue produced in Tungsten Automation Corporation software sales, professional services, and other measurable performance.
The role also considers demonstrated willingness to:
Seek and successfully complete special assignments that develop technical and/or other job-related skills
Regularly assist others in the team or department
Demonstrate openness to feedback and constructive criticism
Foster an environment of innovation and creativity
Maintain a professional customer environment with positive customer satisfaction
Stay abreast of technological advances and the industry overall
Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Software Development
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