Overview
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are looking for a suitable candidate to manage weekly accounts requirements in the Kilkenny / South Tipperary area.
Responsibilities
* Service an allocation of CEC customers in the area
* Visit customers on a weekly basis to carry out the Kanban count and put away as well as look after other opportunities on site
* Provide cover for other customer support colleagues, and cross train on accounts
* Work with external sales representatives on other opportunities being pursued
* Build good professional relationships with the customers, whilst carrying out a first-class customer service
* Ensure the timely and successful delivery of our customer requirement according to their needs and objectives
* Handling customer questions, inquiries, and complaints; and assist with challenging client requests or issue escalations as needed
* Increase business by maximising sales & up-selling to each customer
* Conduct ongoing stock checks with proactive approach to maintaining stock accuracy and levels
* Meet with potential clients on customer sites to determine their needs
* Other ad-hoc on-site sales support tasks as required
Skills & Experience
* At least 2-3 years’ experience in a similar role
* Ability to identify customer needs and provide high level of customer service
* Experience within a manufacturing/warehouse environment with a good understanding of supply chain procedures
* Confidence to discuss the benefits and features of products
* Good communication, organisational and administration skills
* Flexible and pro-active attitude
* Ability to embrace new ideas / initiatives when they arise
* Experience of SAP or similar ERP system
* The ability to multitask and to ensure projects are carried out to a high standard
* Experience with and ability to identify customer needs and maximise sales opportunities
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