Soft Services Manager
Location:Limerick, IrelandSalary: €80,000 – €90,000 + Sodexo Benefits
About the Role
We are seeking an experienced Soft Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick.
This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment.
You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high performing, engaged teams.
This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues.
Key Responsibilities
Soft Services Leadership
Lead the delivery of all soft FM services across the site, ensuring consistent, high-quality standardsDrive excellence in GMP cleaning and regulated service environmentsEnsure catering and hospitality services align with client expectations and compliance standardsOversee vendor management for pest control, landscaping, and specialist soft services
Client & Contract Management
Act as the primary client interface for all soft servicesLead service reviews, performance meetings, and continuous improvement initiativesEnsure SLAs and KPIs are consistently met or exceededIdentify opportunities for service innovation and contract growth
Compliance & Risk Management
Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirementsMaintain robust risk registers and business continuity plansEnsure all SOPs and regulatory standards are adhered to across services
Financial & Commercial Accountability
Manage budgets, forecasting, P&L and cost controlMonitor labour productivity and operational efficienciesDeliver contract targets including margin and service performance metrics
People Leadership
Lead, coach and develop multidisciplinary soft services teamsDrive employee engagement, performance management, and development plansPromote a culture of safety, collaboration, and continuous improvement
About You
Essential:
Proven senior leadership experience within Soft FM or integrated facilities managementStrong background in cleaning and/or GMP-regulated environments (5+ years preferred)Demonstrable experience managing large, diverse operational teamsStrong commercial and financial acumen including P&L responsibilityExcellent client-facing and stakeholder management skillsExperience operating within a highly regulated pharmaceutical or similar environment
Desirable:
Hospitality, Facilities, or Business-related qualificationNEBOSH (or equivalent)Experience in pharmaceutical or FMCG sectorsProfessional FM qualification
What’s on Offer
A senior leadership role on a flagship pharmaceutical contractFull ownership of Soft Services performance and strategySupport from central subject matter experts within a strong matrix structureCareer progression within a global organisationOpportunity to shape service excellence in a highly regulated, high-profile environment
#J-18808-Ljbffr