Overview
Elevate Your Career with an Exclusive Opportunity at the Sheraton Athlone Hotel
Are you an accomplished hospitality professional with a strong background in 4 or 5 star classification hotels?
If so, we have an exceptional opportunity for you to lead our Front Office team as
Front Office Manager
at the
Sheraton Athlone Hotel
.
As Front Office Manager at the Sheraton Athlone Hotel, you will report directly to the General Manager and serve as the driving force behind our guest-facing operations.
Creating a positive work environment where team members can grow, feel cared for and enjoy their work, is an essential part of this leadership role.
In this pivotal leadership role, you will inspire and guide a dedicated Front Office team to deliver exceptional, memorable experiences that embody the warmth and professionalism synonymous with the Sheraton and Marriott brands.
You will oversee all aspects of Front Desk operations, from guest arrival through departure, ensuring every touchpoint reflects our commitment to service excellence.
Your responsibilities will include strategic planning, operational oversight, and continuous team development, all while maintaining the highest standards of efficiency and brand compliance.
Responsibilities
Lead, mentor, and develop the Front Desk team through effective coaching, training, and performance management
Plan and execute daily Front Office operations in full alignment with Marriott SOPs and Sheraton brand standards
Drive implementation of Marriott Bonvoy initiatives and service innovations within your department
Optimize guest satisfaction scores through refined arrival, departure, and reservation management procedures
Proactively enhance revenue through strategic promotion of hotel facilities, local attractions, and targeted upselling
Partner closely with Housekeeping to ensure seamless room readiness, allocation, and turnover
Participate actively in Head of Department meetings and daily operational briefings, contributing strategic insights
Oversee end-to-end recruitment, onboarding, and continuous professional development of team members
Essential Experience
Minimum 2 years at Front Office Manager level within a comparable hotel property
Proven track record of leading teams and driving measurable improvements in guest satisfaction
Technical Competencies
Advanced proficiency in Front Office Systems, with Opera PMS experience highly preferred
Strong working knowledge of reservations platforms, channel management, and revenue optimization principles
Competency in Microsoft Office Suite and hotel operational reporting tools
Core Skills
Exceptional verbal and written communication skills in English
Outstanding organizational abilities with keen attention to detail
Strong interpersonal skills with natural ability to build rapport with guests and colleagues
Solution-focused mindset with proven ability to handle challenges calmly and professionally
Flexibility to work varied shifts including evenings, weekends, and holidays as operational needs require
Personal Attributes
Professional demeanour with polished presentation
Energetic, hands-on leadership style
Commitment to fostering a positive, inclusive team culture
Compensation
Competitive salary commensurate with experience
Performance-based incentives and recognition programmes
Wellness & Lifestyle
Complimentary membership to our on-site Leisure Club facilities
Exclusive discounted rates at our luxurious Spa
Free secure car parking while on shift
Meals provided during all shifts
Bike to Work Scheme
Travel & Hospitality Perks
Preferential accommodation rates across all Hodson Bay Group properties
Marriott Explore Rate: Enjoy significantly discounted stays at 9,700+ Marriott International hotels across 144 countries worldwide
Friends and family discount eligibility
Recognition & Development
Manager of the Quarter awards and recognition initiatives
Ongoing training and professional development opportunities
Clear career progression pathways within Marriott International and Hodson Bay Group
Access to Marriott's global learning and development platform
Work Environment
Active Health & Wellness Club membership, promoting team camaraderie and work-life balance
Supportive, inclusive workplace culture with regular team events and activities
As part of the Hodson Bay Group—proudly holding Gold certification in Fáilte Ireland's Employer Excellence Programme, Silver accreditation from Investors in Diversity, and recently recognised as one of Ireland's Happiest Workplaces for **** in association with The Sunday Times—the Sheraton Athlone Hotel is committed to fostering a culture of growth, opportunity, and continuous development for driven and ambitious team members.
We prioritise fostering a people-centric culture where mutual respect and trust create a thriving work atmosphere.
Seize this rare opportunity to lead a luxury Front Office team in a world-class international brand.
Apply now to embark on a fulfilling journey with the Sheraton Athlone Hotel.
Hodson Bay Group is an equal opportunities employer
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