Omniplex General Managers are responsible for a wide range of tasks including the overall daily operations of the cinema. Promoting effective visitor services, improving efficiencies, increasing profits, and achieving company objectives.
Responsibilities
* Lead and develop a team by providing supervision, direction, and guidance.
* Achieving audience and sales goals.
* Ensure excellent customer service standards are always adhered to.
* Deal effectively with customer concerns.
* Implement and drive promotions within the cinema. Managing the sites social media platforms to company policy
* Ensure adherence to company policies & procedures as well as all legal requirements such as IFCO Certifications, whilst maintaining a positive customer experience.
* Oversee recruiting, training, and developing new employees.
* Rostering employees and processing payroll within agreed budgets
* Addressing performance management issues in line with company procedures in a timely manner.
* Perform daily, opening, and closing operational and administrative duties.
* Maintain a good knowledge of Products and Services. Effective budgeting and stock control.
* Projection scheduling using tools/guidance provided to maximize audience numbers.
* Complying with licensing and health and safety regulations.
* Professional in appearance. Adhering to company code of appearance.
* Ability to work on your own initiative to meet deadlines.
* Take ownership of the successful completion of personal training.
The Person
A strong leader looking for a challenge. Able to manage and motivate a team to provide a professional, high quality and successful cinema experience to all.
Drive for Results
* Understanding and ability to drive key performance indicators, maintain standards and motivate employees to achieve set targets.
* Not willing to accept poor or average performance.
* Setting the tone. Communicating to all staff a passion and commitment to achieve Communication
* Providing an open and inviting working environment that encourages engagement.
* Share appropriate information and knowledge to allow others to succeed.
* Communicating issues to management to help remove obstacles.
* Ability to Communicate in a clear and confident manner. Managing Team Performance & Development
* Ensuring employees have the required training and skill set to complete their role.
* Facilitating a Review, Coaching & Feedback approach to ensure employees know what is expected of them and how they are performing.
* Always looking ahead – Succession Planning
* Being open to new ideas and sharing information.
* Leading by example, partaking in daily tasks, and overseeing correct company procedures are always adhered to.
Qualifications & Requirements
* At least 3 years' experience in a management role
* Aged 18 years or older.
* Graduates of business studies, management, travel/ tourism, or recreation/ leisure studies are preferred but not essential.
* This is a full-time in person role.
* Proficient IT skills are also important
Job Type: Full-time
Benefits:
* Additional leave
* Company pension
* Employee assistance program
* Employee discount
* Sick pay
* Wellness program
Experience:
* Retail/Hospitability Management: 3 years (required)
Work authorisation:
* Ireland (required)
Work Location: In person