Senior Solutions Consultant page is loadedSenior Solutions ConsultantApply remote type In Office locations London, United Kingdom Dublin, Ireland time type Full time posted on Posted 9 Days Ago job requisition id R31213Job DescriptionJob DescriptionThe Senior Solutions Consultant is responsible for all technical, solution and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.The SC will work, in conjunction with Sales, Marketing, Product Managers and other members of the cross-functional team to provide the technical bridge between our Sales team and their prospects.The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtually.Requirements5+ years’ Presales experienceUnderstanding of how AI is impacting the customer service business, as well as knowledge of AI Technologies such as LLMs and ChatGPTKnowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applicationsExperience mapping RFI/RFP requirements to software solutionsExcellent interpersonal, communication, persuasion, presentation and writing skillsExperience scoping, managing and executing customer pilots and Proof of ConceptsKnowledge of SaaS Business applicationsKnowledge of one or more of the followingCustomer Service SoftwareAI, Automation and BotsITSMData warehousingBusiness intelligenceWorkforce ManagementQAIntegration & middlewareOutstanding problem solving skills, including the ability to meet a business requirement with a technical solutionOutstanding solution scoping abilities, using our existing solution and influencing new product developmentBachelor’s degree or equivalent experience is a must; graduate degree is a plusMust be willing to travelObvious passion and people skills and an ability to work independently on multiple projectsDesired SkillsPrevious consulting experience implementing enterprise class software solutionsDomain expertise in specific industriesKnowledge of CCaaS and peripheral technologiesExperience in facilitating Design Based Thinking sessionsAbility to develop reference architecture in support of client solutionHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.About UsZendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.More meaningful moments. Fewer Zoom calls.What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.Recruitment Scam AlertsWe’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com
#J-18808-Ljbffr