What We're Looking For:
We are seeking a highly organized and customer-focused individual to fill the role of Assistant Night Manager. As a key member of our team, you will be responsible for ensuring the highest levels of service are maintained throughout the night shift.
Main Responsibilities
* Provide exceptional service to guests, handling their queries and resolving any issues promptly and efficiently;
* Supervise the team of night porters, ensuring they meet hotel standards;
* Liaise with Reception to ensure guest requests are met and cleaning duties are completed;
* Conduct daily handovers with late and early duty managers;
* Maintain Meeting Rooms for the following day;
* Ensure Cleaning and setup adhere to hotel procedures;
* Prioritize health and safety best practices;
* Manage guest complaints and queries professionally;
* Follow hotel protocols in emergency situations;
Requirements
To be successful in this role, you will need strong communication and problem-solving skills, as well as the ability to work well under pressure. Experience in hotel operations or a related field is highly desirable.