To manage the efficient and accurate receipt, inspection, and documentation of all stock entering the supermarket.
The Goods Inwards Manager is responsible for ensuring stock integrity, compliance with HACCP and Health & Safety regulations, and maintaining an organised and secure back-store area.
This role plays a key part in the store`s supply chain, supporting availability on the shop floor and reducing stock loss through robust procedures and team leadership.
Key Skills & Experience
Previous experience in a supermarket or high-volume retail stock control role is essential;
Strong understanding of food safety, HACCP, and health & safety standards;
Proven ability to lead, train, and motivate a small team;
High attention to detail with strong organisational and time-management skills;
Ability to work efficiently under pressure in a fast-paced retail environment;
Competency in using inventory management systems and digital tools (e.g. handheld scanners, Microsoft Excel);
Professional, reliable, and confident when dealing with suppliers and internal teams.
Key Responsibilities
1. Goods Receiving & Inspection
Manage the receipt of all stock deliveries to ensure accuracy against delivery dockets and purchase orders;
Record and report discrepancies, damages, or shortfalls promptly to the relevant departments;
Schedule deliveries to avoid congestion and ensure smooth operations.
2. Back-Store Management
Maintain a clean, safe, and well-organised back-store and loading bay;
Implement effective stock rotation practices (e.g. FIFO) and ensure proper product storage, particularly for chilled, frozen, and perishable goods;
Ensure temperature checks and storage compliance in accordance with food safety guidelines.
3. Stock Accuracy & Documentation
Ensure all incoming goods are accurately logged in the store`s inventory system;
Submit all delivery paperwork and invoices to the accounts or purchasing team daily;
Assist in regular stock counts and quarterly stocktakes, flagging variances and potential shrinkage issues;
Oversee the processing and documentation of returns (e.g. damaged goods, expired stock);
Ensure proper handling, storage, and return of supplier crates, combis, and pallets;
Monitor and enforce store waste disposal and recycling procedures;
Supervise goods-inwards staff and support their training and development;
Set and monitor performance standards to ensure consistency and accuracy;
Promote a positive and efficient working environment focused on team collaboration.
6. Compliance & Store Standards
Ensure all practices meet legal requirements under HACCP, Health & Safety, and Food Safety regulations;
Conduct regular audits and liaise with store management on corrective actions;
Control supplier access to delivery areas to maintain store security and safety protocols;
Liaise with the floor managers and department heads to communicate stock availability, shortages, or delays;
Support the fresh, ambient, and frozen departments with accurate stock replenishment information.
8. Brand & Customer Service
Represent the store and SuperValu brand values (Genuine, Passion for Food, Vibrant, Committed, Innovative, Imaginative) through professional behaviour and high standards;
Deal with all supplier interactions and any customer queries related to stock or returns in a courteous and professional manner.
Additional Information
This is a full-time position based in a busy supermarket setting.
Flexibility is required regarding shift patterns, which may include early mornings, weekends, or peak trading periods (e.g. Christmas, promotions).
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