We are seeking a dedicated and customer-focused individual to join our team as a Care Support Specialist.
About the Role
This is an exciting opportunity for someone who consistently goes above and beyond to deliver exceptional support and ensure high levels of customer satisfaction.
Key Responsibilities:
* Provide consultative support in multiple languages, both spoken and written
* Manage complex, high-priority customer cases from start to finish
* Collaborate with other departments and product teams to resolve complex queries
Your Profile:
* Fluency in multiple languages (written and spoken – C2 level)
* Previous experience in a customer-facing role (Customer Service or Technical Support)
* Strong critical thinking and problem-solving abilities
* Proactive and customer-focused mindset
Benefits:
* Annual bonus and equity scheme
* Healthcare and pension scheme
If you thrive in a dynamic environment and are passionate about delivering top-tier support, this role is for you.