Supervisor

Job Summary
The Supervisor is responsible for leading day-to-day Micro Fulfilment Centre operations across inbound, inventory, picking, packing, dispatch, and automation. The role ensures safe, accurate, and efficient execution of activities in line with SLAs, while driving team performance, operational compliance, and continuous improvement.
Key Responsibilities
Team Leadership & People Management

Supervise, coach, and motivate teams to achieve performance, quality, and safety targets
Allocate labour effectively across all operational areas
Lead daily briefings, shift handovers, and performance reviews
Support training, onboarding, and cross-skilling
Manage attendance, conduct, and performance
Promote a positive, safety-first culture

E-Commerce Fulfilment Operations

Oversee end-to-end order fulfilment
Ensure SLA, productivity, and accuracy targets are met
Manage workload during peak periods
Maintain high standards of quality and customer presentation

Goods In & Inventory Control

Oversee inbound receipt, checking, and put-away
Ensure inventory accuracy and control processes are followed
Support cycle counts, investigations, and reconciliations
Monitor stock availability and replenishment
Investigate discrepancies and support corrective actions

Packing, Sorting & Dispatch

Ensure packing meets customer and carrier requirements
Monitor sortation and dispatch efficiency
Ensure orders are dispatched in line with schedules
Support issue resolution relating to service and quality

Automation & Systems

Oversee safe operation of automation and equipment
Escalate and support resolution of system issues
Ensure team compliance with system and equipment usage
Support recovery and continuity processes

Systems & Reporting

Ensure accurate use of WMS/OMS systems
Manage workflow in line with priorities and SLAs
Investigate order issues (missing, delayed, damaged)
Produce and communicate performance reports
Support continuous improvement initiatives

Requirements

Supervisory experience in warehouse, logistics, or e-commerce operations
Strong understanding of fulfilment, inventory, and dispatch processes
Experience working with WMS, OMS, or ERP systems
Proven ability to manage performance against SLAs and KPIs
Strong leadership, communication, and problem-solving skills
Ability to manage teams in a fast-paced environment
Flexibility to work shifts

Health, Safety, Quality & Compliance

Promote a strong safety culture and ensure safe working practices
Conduct inspections and support incident investigations
Ensure compliance with company, customer, and audit requirements
Maintain audit-ready and well‑organised operational areas

Skills & Experience

Leadership experience in warehouse or fulfilment environments
Strong operational knowledge (inbound, picking, packing, dispatch)
Experience managing KPIs, productivity, and team performance
Familiarity with automation systems (desirable)
Experience with WMS/OMS/ERP platforms
Strong analytical, organisational, and problem-solving skills
Experience implementing corrective actions and improvements
MHE licences (desirable)

Personal Attributes

Strong leadership and decision-making skills
Customer-focused and quality-driven
Calm and organised under pressure
Hands-on and proactive
Continuous improvement mindset
Safety-conscious and compliant

Working Conditions

Based in a high-volume e-commerce warehouse
Shift-based role including evenings, weekends, and peak periods
Combination of floor leadership and system-based work

KPIs and Success Measures (Aligned to Our Values)
#J-18808-Ljbffr