Radiotherapy Access to Care Lead - UPMC HCC Cork
Location: Radiotherapy Centre Cork
Job type: Permanent
Overview of role:
Patient Services Lead will have the ability to lead, guide and supervise the Access to Care team to successfully manage patient administration services on a day-to-day basis.
Primary Duties and Responsibilities:
Key Responsibilities
within the Radiotherapy Department:
Manage
the patient services team to include, but not limited to:
* Registration and clearance
* Admissions and discharge
* Claims and re-imbursement management.
* Medical records filing
* Health information management
* Clinical support
* Administration support
* Work
with the finance team to improve departmental billing and payment processes.
* Take lead in delivering patient focused
service, quality and efficiency.
* Assist the clinical team with management
of clinical research trial patients.
* Assist with preparation for
accreditation surveys.
* Identify and action training needs for
the patient services team.
* Participate in cross departmental
service focus groups.
* To promote the department in a positive
way and build sound business relationships with key stakeholders-
consultants, GPS, other healthcare institutions, business community,
community representatives.
* To ensure the hospitals communication
systems support our efforts to build good relations with all stakeholders.
* To provide information and analysis
necessary to facilitate good understanding of patient demographics, GP
referral patterns and population trends relevant to the clinic and
healthcare generally.
* To provide regular reports to the management team against agreed business development plans, programs and budgets.
Administration support
* To deal with any patient queries in relation to prices, payment excesses and to ensure all patient fees are captured in advance of Radiotherapy to effectively manage same.
* To liaise with the finance department in relation to the status of patient accounts and the capture of patient payments
* To be responsible for developing departmental rota in advance and seeking staff agreement re same, while at the same time meeting the organisations needs
* To collate patient satisfaction surveys on a monthly basis to ensure that same are forwarded to the management team.
* The Patient Services Lead will also be expected to take a hands-on role in the administration areas and perform medical secretary tasks for consultants.
* To work in conjunction with the IT department to ensure that any issues that arise are dealt with in a timely manner.
Health
& Safety
As an employee of the
UPMC Hillman Cancer Centre you have a responsibility to:
* Take reasonable care of your own Health and Safety and that of any other person who may be affected by your acts or omissions at work.
* Co-operate with UPMC in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to.
* Not intentionally or recklessly interfere with or misuse anything provided in the interests of health and safety.
Information
Governance
* UPMC is committed to
compliance with Information Governance standards to ensure that all
information is handled legally, securely, efficiently, and effectively. You
are required to comply with the UPMC Information Governance policies and
standards.
* Confidentiality and Security - Your attention is drawn to the confidential nature of information collected within UPMC. Whilst you are employed by UPMC you will encounter confidential information and data relating to the work of UPMC, its patients or employees. You are bound by your conditions of service to respect the confidentiality of any information you may encounter which identifies patients, employees or other UPMC personnel, or business information of the Company. You also have a duty to ensure that all confidential information is always held securely, both on and off site.
* Disclosure of Information - The unauthorized use or disclosure of information relating to UPMC activities or affairs, the treatment of patients or the personal details of an employee, will normally be considered a serious disciplinary offence which could result in dismissal. Upon leaving UPMC employment and at any time thereafter you must not take advantage of or disclose confidential information that you learnt in the course of your employment. Unauthorized disclosure of any of this information may be deemed as a criminal offence.
* Information Quality and Records Management - You must ensure that all information handled by you is accurate and kept up-to-date and you must comply with recording, monitoring, validation and improvement schemes and processes.
Professional
Standards and Engagement & Competency Process
As an employee of
UPMC you have a responsibility to:
* Demonstrate in your behaviors, and adhere to, the UPMC values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity and Excellence & Innovation
* participate in statutory and mandatory training as appropriate for the post.
* maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct.
* take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates.
* participate in UPMC's E&C processes including identifying performance standards for the post, personal objective setting and the creation of a personal development plan.
Social
Responsibility
* UPMC is committed to
behaving responsibly in the way we manage transport, procurement, our
facilities, employment, skills, and our engagement with the local community
so that we can make a positive contribution to society. As an employee of
UPMC you have a responsibility to take measures to support our contribution
and to reduce the environmental impact of our activities relating to energy
and water usage, transport, and waste.
* This job description
represents a summary of the main responsibilities of the post and not an
exhaustive list of duties to be undertaken. The duties may be redefined
following discussion with the line manager.
Qualifications & Experience:
* Relationship building skills.
* Attention to detail & analytical capabilities.
* Ability to multitask and prioritise accordingly.
* Adaptability to changes in healthcare.
* Initiative and innovation
* Excellent self-management skills
* Work towards and meet deadlines.
* Diary management.
* IT skills, proficiency in;
1. MS Word/PowerPoint/Excel
2. Outlook
3. Folder management and systematic Filing
4. Infographics/organisational structures/workflow productions
5. Clockwise Time & Attendance system
Qualifications:
* Hold a recognised business qualification at least to diploma level
Experience:
* (Amount and
Type) At least 2 years' experience in people management. Preferably in a healthcare environmentJob
* Specific
Competencies and Knowledge: Effective communication skills
* Organisation and time management skills
* Effective analytical, problem solving and decision-making skills.
* Commitment to provide a quality service
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.