Join Veonet Ireland as Our Next Patient Experience ManagerLocation: Various Veonet Ireland Clinical SitesFull-Time | PermanentRedefining First Impressions in Eye CareAt Veonet Ireland, we don't just provide eye care — we transform lives through visionary service, clinical excellence, and human connection. As our Patient Experience Manager, you'll be more than a welcoming face. You'll be a calm presence, a problem solver, and a key player in delivering seamless, compassionate care from the very first "hello."This is your chance to shape the future of patient experience in one of Ireland's most innovative and fast-growing ophthalmic networks.What You'll Be Empowered to DoCreate a world-class welcome: Greet every patient with empathy, warmth, and professionalism.Own the flow: Coordinate check-ins, appointments, and follow-ups with clarity and care.Support real-time care: Liaise confidently with clinical teams to ensure smooth transitions and timely care delivery.Be a voice of reassurance: Help patients and families feel informed, safe, and understood throughout their journey.Maintain excellence: Ensure front-of-house areas reflect the high standards of our clinical care.Drive responsiveness: Escalate concerns, respond to feedback, and support issue resolution in the moment.Lead with compassion: Turn anxiety into confidence through friendly, effective communication — in person, online, and by phone.Contribute to innovation: Support continuous improvement and shape better patient pathways through insight and feedback.Your SuperpowersEmpathy in Action – You communicate clearly, kindly, and confidently — even when things get busy.Team Connector – You build rapport fast and know how to collaborate across clinical and admin teams.Operational Wizardry – You juggle tasks with ease and know how to keep a clinic running on time.Problem Solver – You think on your feet, stay calm under pressure, and act fast when patients need you most.People-First Focus – You care deeply about creating positive, inclusive, and accessible patient experiences.What You BringPrevious experience in a front-of-house, receptionist, customer service, or healthcare administration role.Excellent organisation and multitasking skills — you're one step ahead, always.Familiarity with Microsoft Office and ideally some experience with scheduling or medical record systems (Medisoft a plus).A background in healthcare, optometry, or private clinics is a bonus — but your attitude and empathy matter most.A commitment to privacy, professionalism, and patient confidentiality (GDPR aware).Flexibility to work across sites and a proactive mindset — you take initiative and bring solutions.Why Veonet Ireland?We're building a new future for eye care — one that's compassionate, collaborative, and cutting-edge. At Veonet Ireland, you'll be part of a disruptive healthcare network that's reimagining what's possible in patient care.Here, your voice matters, your ideas count, and your impact is real.Ready to Make Every Patient Feel Seen?Apply now to join a team where people come first — in every way.Be the reason someone walks into our clinics feeling supported and leaves knowing they've received exceptional care.Let's redefine patient experience — together.Apply now or start the conversation:-