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The Team
The U.K. & Ireland are our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology and consumer to deliver results for our customers.
We are looking for a Senior Account Manager to join our UKI Grocery Team. This is a great opportunity to become a critical member in one of the fastest growing divisions at Deliveroo.
The Role
This role will be focussed on growing our grocery proposition in Ireland. You will be involved in scoping the strategic direction of grocery in Ireland and looking to expand through signing some of the largest Irish grocers
You will also manage relationships with a small number of our top grocery partners in Ireland, including being the day-to-day contact between them and Deliveroo, communicating their needs to internal teams, helping your partners grow their business on the Deliveroo platform and developing the ‘best in class’ value proposition for our customers.
What you’ll be doing
Maintaining and growing relationships with a small number of our top Grocery partners in Ireland.
Reaching out to new prospect partners, pitching and negotiating commercial deals
Onboarding new partners and sharing best practices
Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow.
Managing marketing and promotions planning for our grocery partners as they scale on the platform. You will collaborate cross-functionally with our Grocery and Core Marketing.
Ensuring that we are developing an attractive value proposition for customers, including selection, promotions, pricing and service levels.
Owning the execution of grocery site roll-outs as we scale the proposition, mapping our gaps in coverage for expansion of your partners.
Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.
Requirements:
4-5 years’ experience in an account management or commercial role. Experience in, or working with, online or offline grocery retail is preferable.
Partner obsessed, with effective relationship building, organisation and communication skills whether face to face, or through video, phone or email.
Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your grocery partners, in order to make clear and actionable recommendations.
Able to create ideas and strategies to drive growth of our joint business with our partners, with a willingness to trial at pace.
Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.
Experience in working in a dynamic high-growth company is preferable
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space
A competitive and comprehensive compensation and benefits package
1
Food
* Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
2
Work Life
* Generous paternity and maternity leave from day one of employment for permanent employees
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
* Excellent kit to enable working from home and a parent-friendly working culture
* Regular social events including summer and end-of-year parties
3
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
* Up to 4% matched pension contributions
4
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
5
* Company funded medical cover for you, with the option to add family members at your own cost
* Access to Headspace, a meditation and wellbeing app
* Access to our Employee Assistance Plan
* A monthly wellbeing allowance to help with costs associated with keeping fit and healthy
* Life assurance
6
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
* Enhanced sick pay upon passing probation
One day of paid leave per year to volunteer with a registered charity
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