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Customer experience team lead

Edenderry
beBeeLeader
Posted: 27 September
Offer description

Job Title

Lead a team in Edenderry, delivering exceptional customer experiences and helping serve shoppers better every day.

* Create an inspiring environment for colleagues and customers
* Lead the store when management is absent
* Ensure team training and validation
* Foster communication and trust among colleagues
* Coach and manage colleagues to meet customer needs
* Review reports and systems to identify improvements for customers and colleagues
* Drive zero food waste initiatives and manage stock control activities
* Recruit passionate colleagues who prioritize customer satisfaction
* Manage cleaning specifications and warehouse processes to ensure efficient operations
* Address poor service and recognize great performance among colleagues


Key Responsibilities:

1. Deliver excellent customer service
2. Be adaptable and agile in a fast-paced environment
3. Approachability as the 'Go To' person for department queries
4. Influence at senior levels


Requirements:

* Passion for delivering exceptional customer experiences
* Ability to lead a team in a dynamic environment


About Us

We are committed to serving customers, communities, and the planet a little better every day. We value diversity and inclusivity, ensuring an accessible recruitment process.

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