Job Title: Senior Food and Beverage Operations Manager
We are seeking a seasoned Food and Beverage Operations Manager to lead our team in delivering exceptional guest experiences, smooth day-to-day management, and high standards of service and operational efficiency.
Key Responsibilities:
1. Lead and motivate the team through training, scheduling, and performance management.
2. Coordinate daily functions and staffing to ensure smooth service during busy periods and events.
3. Ensure full compliance with hygiene, health, safety, and employee safety regulations.
4. Develop and enforce Standard Operating Procedures to maintain high operational standards.
5. Oversee inventory management, stock control, ordering, and waste disposal with a focus on cost efficiency and sustainability.
6. Manage guest relations by promptly addressing feedback and resolving complaints to enhance satisfaction.
7. Drive sales growth through upselling, promotions, and innovative food and beverage offerings.
Requirements:
* Proven track record managing food and beverage operations in a fast-paced environment.
* Strong leadership skills with the ability to develop and inspire a team.
* Excellent communication and guest service skills.
* Good knowledge of health, safety, and hygiene standards.
* Experience managing stock and financial controls.
* Flexible availability, including evenings and weekends.
Benefits:
* Complimentary meals while on duty.
* Voluntary contributory pension scheme.
* Complimentary parking during shifts.
* Uniforms provided free of charge.
* Welfare programme.
* Access to the hotel fitness centre.
* Family and friends discount rates.
* Employee awards and recognition programmes.
* Referral incentive scheme.
* Active social events club.
* Training and development opportunities.
* Tax-subsidised commuter tickets and Bike to Work Scheme.