Outsourcing Specialist (Multilingual - French Speaking)
Le Meas Executive Search is delighted to partner with a multinational insurance company to hire an Outsourcing Controller (French & English Speaking) for their Dublin operation.
Key Responsibilities
* Monitoring and testing of delegated activities to partners such as sales/distribution, subscription process, claims and complaints handling, adhering to SLA, fraud, FOS and AML checks.
* Analyse data from scorecards to monitor partner performance.
* Liaise with Risk function to integrate control results into risk assessment.
* Maintain strong communication with stakeholders to align with compliance standards.
* Perform onsite and/or remote controls of partner processes, procedures and systems to ensure contractual alignment, quality and regulatory standards.
* Assess partner remediation plans and define effectiveness.
* Monitor additional ad‑hoc gaps identified within business teams.
* Assist in maintaining up‑to‑date procedures due to operational changes or regulatory requirements.
* Identify system and process gaps and implement corrective measures.
Required Qualifications & Experience
* Degree in Business Administration, Finance, Law or related field.
* Professional experience in audit or on‑site control (advantage) and 3+ years in insurance/financial services.
* Strong knowledge of Microsoft Office.
* Understanding of mitigating outsourcing risk and regulatory requirements.
* Fluent English & French; a 3rd language is an advantage.
* Excellent presentation, analytical and problem‑solving skills.
* Ability to travel regularly in Europe.
* High ethical standards and confidentiality.
If you have the relevant experience and would like to learn more, please submit a CV through LinkedIn or email cfinnerty@lemeas.ie.
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