Department: Retail
Location: Kildare Village
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.
Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As a Business Manager, you will lead and inspire your team to deliver exceptional sales performance and luxury client experiences. Taking full ownership of the ELEMIS store, you will drive growth across treatments and retail through strong leadership, strategic thinking, and meaningful relationship building.
What You Will Do
Own your business
Take full accountability for overall store performance, ensuring targets are consistently achieved or exceeded
Analyse sales data to identify trends, opportunities, and actions to drive growth
Develop plans to increase footfall, retention, and average transaction value (ATV)
Lead and develop your team
Inspire, coach, and develop a high-performing team aligned to ELEMIS Flagship standards
Conduct regular 1:1s, performance reviews, and structured development plans
Foster a culture of continuous learning through training, coaching, and product education
Monitor engagement, motivation, and performance, addressing opportunities proactively
Create effective rotas that balance business needs with development opportunities
Deliver treatment excellence
Champion exceptional treatment standards aligned to luxury spa expectations
Support smooth day-to-day operations of treatment spaces
Ensure the highest standards of hygiene, professionalism, and compliance
Oversee the end-to-end client journey, driving satisfaction, retention, and loyalty
Monitor KPIs, feedback, and usage to continuously improve treatment performance
Build and nurture relationships
Deliver exceptional consultations and personalised client experiences
Drive a strong clienteling culture with follow-ups and tailored skincare journeys
Plan and execute events and activations to grow engagement and brand awareness
Build strong partnerships with Flagship stakeholders, acting as a trusted brand ambassador
Identify opportunities to enhance visibility, collaboration, and commercial success
Drive store and brand excellence
Maintain premium standards across merchandising, presentation, and hygiene
Oversee stock management, audits, and accurate product handling
Lead promotional activity and in-store initiatives to maximise brand impact
Work sustainably and responsibly
Embed ELEMIS sustainability goals into all operational decisions
Support initiatives that reduce waste and environmental impact
Who You Are
An experienced leader within a target driven environment
Commercially driven with a proven track record of delivering results
Skilled in coaching, developing, and motivating high-performing teams
Confident using data and insights to drive decision-making
Passionate about delivering exceptional client experiences
A strong relationship builder, able to influence stakeholders at all levels
Highly organised with excellent operational and planning skills
Committed to inclusivity, collaboration, and continuous improvement
What We Offer
Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
Enhanced parental leave policies
Income Protection and Life Assurance
27 days holiday plus your birthday off
Company pension scheme
Employee Assistance Programme
Cycle to Work Scheme, Season Ticket Loan, and service awards
Structured leadership and product training programmes
Ongoing development and career progression opportunities
A supportive, inclusive environment where you can thrive
The opportunity to make a visible commercial and leadership impact
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