Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.
Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.
Lanas have an exciting opportunity for a Customer Support Executive to join our busy Customer Services Team, supporting our GP Software.
To maintain our excellent reputation, we require a courteous and efficient candidate who is looking to progress their career in a dynamic IT environment. This is an excellent, exciting opportunity to excel in your career in a fast-paced global company. This role is based in our Sligo office and will report directly to the Customer Support Manager.
Responsibilities include but are not limited to:
* To identify, resolve, log and follow up all client queries at all levels of support.
* Working on the Support Team troubleshooting our in-house software for GP Practices over the phone or via Remote support sessions.
* Troubleshooting hardware problems e.g., PCs/Printers/Networks/Scanners.
* Working with other colleagues on the team to help resolve customer issues.
* Testing new versions of the software and leasing with the Development Department to report any potential issues found,
* Working closely with our hardware desk to resolve issues.
* Liaising with our field engineers to arrange site visits for issues that cannot be solved over the phone.
* Ensure that the highest level of communication is maintained with regard to client queries, issues, and complaints.
The ideal candidate will possess the following qualification, skills, knowledge, and attributes:
* Both graduates and experienced candidates welcome.
* Good knowledge of databases (SQL).
* You must be able to multi-task and have excellent communication and keyboard skills.
* Excellent telephone manner and interpersonal skills.
* Willingness to learn.
* Good team player.
* Positive and flexible attitude.
* Highly motivated.Professional approach.
At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:
* Company matched pension scheme.
* 22 days annual leave, increasing yearly up to 26 days.
* Flexible working/work from home opportunities.
* 2 paid CSR Volunteering/Charity Days per year.
* 1 Wellbeing Day per year.
* Maternity & Paternity Benefits.
* Full access to our Employee Assistance Programme.
* Regular wellbeing supports and webinars.
* Annual leave purchase scheme.
* Working abroad opportunities – 20 working days per year.
Lanas is an equal opportunities employer.
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