Front of House Manager
Job Description:
* Create a positive first impression for guests or visitors and endeavour to meet requests or requirements to make the visit more comfortable.
* Use your initiative to make decisions on the job, communicate these decisions to other members of the team, and follow procedures when looking after key contacts internally and externally.
* Responsibilities include welcoming guests, answering telephone and checking emails, sending out emails regarding changes in service, managing the diary, scheduling, and co-ordinating appointments, meeting rooms, and events.
* Arrange bookings for meeting rooms/events/restaurant reservations, provide administrative support for colleagues, and support all functions related to the meeting rooms including AV support.
* Prepare quotations and issue catering menus for internal guests, prepare and send weekly schedules for meetings and catering, check the building for any maintenance issues, advise buildings maintenance accordingly, set up meeting rooms as required, check meeting rooms before and after guests vacate, provide catering services for the meeting rooms, assist the restaurant staff for lunch when required, and meet with the catering team weekly to discuss and plan the work for the week.
Requirements:
* Knowledge and experience in the hospitality/catering sector.
* Excellent communication skills.
* High levels of discretion.
* Very good IT skills.
* Multitasking skills.
* Be extremely well organised and able to plan ahead for all eventualities.
Benefits:
The ideal candidate will have the opportunity to work in a dynamic environment where they can utilise their skills and experience to deliver excellent customer service and contribute to the success of the organisation.