Technical Partner Manager, Global Partner Engineering & Operations (PE&O)Join to apply for the Technical Partner Manager, Global Partner Engineering & Operations (PE&O) role at StripeAbout Stripe: Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead.What you’ll doPartner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.Technical Integration: Collaborate with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.Performance Tracking: Establish SLAs and performance standards for partner accounts, use metrics to monitor and improve partner health and satisfaction, and drive technical reviews to improve performance.Cross-Functional Collaboration: Work with Engineering, Product, and Partner Development teams to support and drive process improvements and technical solutions for partners.Incident Management: Coordinate with internal teams to manage partner communications and resolve issues efficiently.Operational Efficiencies: Identify inefficiencies in Stripe’s operating model and drive technical and operational solutions.Training and Support: Provide ongoing training, documentation and support to partners to enable effective use of Stripe’s technology and products.Feedback Collection: Gather partner feedback to inform internal process and product improvements.Who you areMinimum requirements and preferred qualifications are described below. Preferred qualifications are a bonus, not required.Minimum RequirementsBachelor’s degree in Business Administration, Computer Science, or a related field.Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.Proven ability to drive medium to large technical projects with external partners and cross-functional internal stakeholders.Strong analytical and problem-solving skills, with experience using data to inform decisions.Excellent interpersonal and communication skills, able to convey technical information to non-technical stakeholders.Willingness to travel as necessary to meet partner needs.Preferred QualificationsExperience in banking, e-commerce, or payments; knowledge of payment technologies and ecosystems is preferred.Basic to intermediate proficiency in SQL and XML.Experience in a SaaS or cloud-based environment.In-office expectationsOffice attendance expectations vary by location and role. Some teams require in-office presence to support users and workflows. Hiring managers will discuss specific requirements during the interview process.Pay and benefitsThe salary range for the primary location is €88,000 - €132,000 per year. Salary ranges may vary by location and may include equity, bonuses or other compensation. Details are discussed during the interview process.
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