Customer Service Specialist
Covalen is seeking a highly skilled and dedicated Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.
* Assist clients with inquiries and resolve issues empathetically and efficiently
* Develop and maintain knowledge of client products and services
* Make informed decisions and take ownership of customer issues
* Utilize strong interpersonal and communication skills to effectively interact with clients
As a Customer Service Specialist, you will be part of a dynamic team that values diversity and equality. We recognize the strength found in diverse backgrounds, skills, and experiences and strive to create an inclusive environment.
Requirements:
* Proficiency in Russian and English languages
* Cultural understanding of the market
* Experience working in an office environment (preferable)
* Excellent time management and prioritization skills
* Ability to work as part of a team and consistently hit KPIs on time
Benefits:
* Health insurance
* 25 days annual leave
* Extensive training and development opportunities
* Access to Covalen's wellness programs
* Tax saver travel card
* Covalen's bike-to-work scheme